This is the most common form of business communication, and it is written for a manufacturer, wholesaler, or retailer.

When writing an order letter, include all the information the reader will need to identify the merchandise, such as:

• quantity
• model number
• dimensions
• capacity
• material
• price

CLOSET CARE
1248 SE Lancaster Blvd
Tigard, OR 97225

July 17, 1999

WJ Billings, President
WJ&M Construction Company
2383 NW Turner Blvd
Tigard, OR 97225

Dear Ms. Billings:

I was very disappointed to read your letter of July 10th dealing with the issue of wrong product installed in one of your homes. As someone who values your business, I have already put a plan in motion to fix the problem.

My warehouse manager and a crew will be at the site July 19th to take out the white desks and replace them with the black armoire units, free of charge. Also, we will deduct another 10 percent of the bill for the misunderstanding. Thank you for your patience.

Sincerely,

(signature here)

Kent Lenoir
President

KL/jt